FAQ

Questions buyers ask us

What is TheCompany OS?

A way to fix one broken process at a time—guest messages, bookings, follow-ups, support tickets—without a “automate everything” project. You approve what matters. When that process works, you add the next.

Why one process—not the whole company?

Because you can measure it. One painful workflow has a clear before and after. Big rollouts stall; single fixes show ROI in days. We scope to the process you name—not a laundry list on day one.

What do I actually get?

Two workspaces for that process: a team admin portal to configure agents, connect channels, load your knowledge base, and approve sensitive steps; plus a customer/staff dashboard to chat, book, or self-serve on the channel the process already uses.

What can the AI actually do—is it just ChatGPT?

No. Agents run real workflows—reply on WhatsApp, book a guest, read and send email, search your knowledge base, update Google Calendar, and pause for your approval before sensitive steps. There are 150+ built-in actions; we only enable what your first process needs. See platform overview.

Which tools and channels do you support?

WhatsApp, Telegram, email, Google Calendar, Drive & Sheets, Slack, SMS, and a web booking widget. Starter includes one outside channel; Business runs several. Platform overview.

Do I need to bring my own WhatsApp and AI accounts?

Yes—and that's intentional. You connect Meta WhatsApp, Google, Slack, and your AI provider (DeepSeek, Groq, Anthropic, Hugging Face, or local). Usage bills to your accounts; we meter platform activity on our subscription.

How much time could we save?

For one process, often 8–20 hours per week depending on the workflow. Use the process calculator with your hours—or see industry examples for a single-process range.

How fast can we go live?

One process—messages, bookings, or similar—usually runs in days, not months. You expand to the next process only when this one is solid.

Do we have to fix everything at once?

No—by design. We fix the process you name first. Inventory, invoicing, HR, and the rest come later, one at a time, on the same platform.

Can we keep our current AI provider?

Yes. Use the provider you already trust and budget for. You're not locked into a single vendor.

Will it work with the tools we already use?

We connect the channel this process lives on—WhatsApp, Telegram, email, Google Calendar, Slack, or your booking page—not a separate inbox your team has to learn. No native Shopify or Salesforce connector yet; agents can still look up orders via email, web, or your knowledge base.

What optional modules can we add later?

Once the first process works: guest bookings & waitlist, a personal assistant on messaging, invoicing & contracts, website builder for agencies, or accounting (Slovenia-first). Same platform—no new vendor.

How do you stop mistakes from going out?

Sensitive steps can wait for your OK in the app or Slack. You get a clear record of what happened. Limits help prevent runaway activity on that process.

Is this only for restaurants?

No. Each industry has a different “first process”—see use cases. The approach is the same: name the pain, fix that workflow, then pick the next.

How does pricing work?

Starter (€249/mo) fixes one process with up to 5 people and one channel. Business (€999/mo) runs several processes with up to 25 people and multiple channels. Extra seats or AI usage may add to your bill—see pricing. Card billing via Stripe when enabled.

How do I sign up?

Contact us with the process that's hurting—we scope the fix on a short call, provision your workspace, and walk you through setup. There's no self-service signup; we onboard every customer to make sure the first process actually works.

Are calculator and use-case numbers guaranteed?

No. They illustrate one process based on typical rollouts. We'll validate what's realistic for your workflow on a call.

Do you host it for us?

We can run it for you or help you host it yourself. Talk to us about what fits your security and IT setup.